Shipping policy

At Ronival, we aim to provide reliable and timely delivery services within the United Kingdom. This Shipping Policy explains our processing times, delivery estimates, and shipping conditions.

1. Shipping Location

We currently ship to addresses within the United Kingdom only.

2. Order Processing Time

  • Handling Time: 1–2 business days

  • Orders are processed Monday to Friday (excluding UK public holidays)

  • Orders placed after business hours may be processed the next working day

Once your order has been dispatched, you will receive a confirmation email.

3. Delivery Time

  • Estimated Delivery Time: 3–4 business days after dispatch

Delivery times are estimates and may vary due to external factors such as courier delays, high demand periods, or unforeseen circumstances.

Ronival is not responsible for delays caused by third-party courier services once the order has been dispatched.

4. Shipping Costs

  • We offer free standard shipping within the United Kingdom, unless otherwise stated at checkout.

  • Any applicable shipping charges will be clearly displayed before payment.

There are no hidden shipping fees.

5. Order Tracking

Where available, tracking information will be provided via email once your order has been shipped.

If you do not receive tracking details within the stated processing time, please contact us.

6. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

Ronival is not liable for delays or losses resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned due to incorrect address details, we may contact you to arrange re-delivery.

7. Lost or Damaged Packages

If your package arrives damaged or does not arrive within a reasonable timeframe, please contact us immediately.

We will investigate with the courier and provide an appropriate solution, which may include:

  • Replacement

  • Refund

8. Contact Information

If you have any questions regarding shipping, please contact:

Ronival
107 Borough High St
London SE1 1NL
United Kingdom

Email: Support@Ronival.Shop
Phone: +44 20 7403 2380