FAQs

1. Where is Ronival located?

Ronival is based in the United Kingdom.
107 Borough High St, London SE1 1NL, United Kingdom.

2. How long does order processing take?

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

3. How long does delivery take?

Delivery within the UK typically takes 3–4 business days after dispatch.

4. Do you offer free shipping?

Yes, we offer free standard shipping within the United Kingdom unless otherwise stated at checkout.

5. What is your return policy?

We offer a 30-day return window from the date of delivery.

• Free return shipping within the UK

• No restocking fees

• No final sale exclusions

Please see our Return & Refund Policy for full details.

6. When will I receive my refund?

Approved refunds are processed within 5–10 business days to the original payment method.

7. What if my item is damaged or faulty?

If your item arrives damaged or faulty, please contact us within 48 hours of delivery. We will arrange a replacement or refund in accordance with UK consumer law.

8. How can I contact Ronival?

You can contact us using the details below:

Email: Support@Ronival.Shop
Phone: +44 20 7403 2380

Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (UK Time)