Refund policy

At Ronival, we are committed to providing high-quality products and excellent customer service. This policy outlines your rights and our return procedures in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. 30-Day Return Window

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase (order confirmation or receipt) is required

Returns requested outside the 30-day period may not be accepted.

2. Free Returns (United Kingdom)

We offer free return shipping within the UK on all eligible returns.

No restocking fees
No hidden charges
No final sale exclusions

Return instructions will be provided after your return request is approved.

3. How to Request a Return

To initiate a return, please contact us at:

Email: Support@Ronival.Shop
Phone: +44 20 7403 2380

Please include:

Full name
Order number
Reason for return

Returns sent without prior approval may not be processed.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding approval.

If approved:

Refunds will be issued to the original payment method
Processing time: 5–10 business days
Your bank or payment provider may require additional time to complete the transaction

If the item does not meet return conditions, we will contact you before proceeding.

5. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us within 48 hours of delivery.

Under UK law, you may be entitled to:

A repair
A replacement
A full refund

Return shipping costs for faulty or incorrect items will be covered by Ronival.

6. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

Check your bank account
Contact your card provider
Contact your bank

If the issue persists, please contact us directly.

7. Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law. If goods are faulty, misdescribed, or unfit for purpose, you are entitled to remedies as provided by law.